BitcoinVN scammed me, I want to use OrangeFren Guarantee:
snip
We've let BitcoinVN know, I see they responded after that. Currently it seems they've got it covered, but of course if the issue doesn't get resolved we'll step in
I want to use OrangeFren Guarantee:
Sir.
Our team is already actively in touch with you via our Customer Support ticket and we have recognized that we are looking into the matter.
Most likely something in the backend failed to recognize this specific deposit correctly, but we will need to look into the matter to understand what the cause of this issue is/was.
A clear timeline expectation has been outlined to you as well - it might take us a few days to review what happened in this specific case.
And yes - our CTO will not drop everything else he's got to do to attend to an 8$ deposit case
immediately, sorry about that.
I don't want to tell you how to run your business, but if you've identified that the error occurred in your backend, I don't see why the user should have to wait for you to investigate where the bug is.
If I understood correctly, the user sent coins to one of your addresses, so you are compensated and you will not have any loss, it is really pointless not to refund immediately. Especially when it's such a small amount.
You are sending a bad picture of how you manage problems in the operation of your service.
How would it look if it were a more serious amount and if a similar mistake happened?
btw. Many services are happy to pay extra when someone recognizes a bug, which saves them from a bigger headache in the future.
I think we are doing okay - the service has been in operation since 2014 and our existing client base is quite happy
2) There has been no "bug" in the backend - the user simply sent the USDC after order expiry.
"Why would a deposit expire? It was sent from a service (that was slow, admittedly). I don't have a USDC wallet which is why I wanted to trade it. Can you send me XMR to [address redacted] ?"If people believe that we "scam" them for 8$, they might not be our target client base anyway.
3.) Furthermore (upon review of the client comms):
The user had earlier today(!) [before our post here] already been informed that we will process a refund and is yet due to provide us with a refund address. I want to use OrangeFren Guarantee:
Sir.
Our team is already actively in touch with you via our Customer Support ticket and we have recognized that we are looking into the matter.
Most likely something in the backend failed to recognize this specific deposit correctly, but we will need to look into the matter to understand what the cause of this issue is/was.
A clear timeline expectation has been outlined to you as well - it might take us a few days to review what happened in this specific case.
And yes - our CTO will not drop everything else he's got to do to attend to an 8$ deposit case
immediately, sorry about that.
I don't want to tell you how to run your business, but if you've identified that the error occurred in your backend, I don't see why the user should have to wait for you to investigate where the bug is.
If I understood correctly, the user sent coins to one of your addresses, so you are compensated and you will not have any loss, it is really pointless not to refund immediately. Especially when it's such a small amount.
You are sending a bad picture of how you manage problems in the operation of your service.
How would it look if it were a more serious amount and if a similar mistake happened?
btw. Many services are happy to pay extra when someone recognizes a bug, which saves them from a bigger headache in the future.
I want to use OrangeFren Guarantee:
Sir.
Our team is already actively in touch with you via our Customer Support ticket and we have recognized that we are looking into the matter.
Most likely something in the backend failed to recognize this specific deposit correctly, but we will need to look into the matter to understand what the cause of this issue is/was.
A clear timeline expectation has been outlined to you as well - it might take us a few days to review what happened in this specific case.
And yes - our CTO will not drop everything else he's got to do to attend to an 8$ deposit case
immediately, sorry about that.